Call Centre Advisor - Leeds

  • Location
    Leeds, West Yorkshire
  • Salary
    £ 11.47 - £ 11.76 / Hourly
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Public Sector
  • External Reference

Customer Service Adviser - Engineer Planner

Monday-Sunday 8am-8pm

£11.47 Per hour

Temporary ongoing - up to 12 months

Leeds, LS11 5BD


� Planning and forecasting activities in a high quality and consistent manor

� Working with local area teams, both field and office based to ensure the planning applications are used efficiently

� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

� Following guidelines to investigate, resolve and process a high volume of customer enquiries

� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

� Providing updates and ETAs' for customers

� Delivering updates to drivers and keeping them informed of any route changes

� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

� Liaising with other teams when necessary

Company Benefits

� Open plan office space

� Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.

� On site cash machine

� Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.

� On site Amazon locker so that you can get your parcels delivered to work

� "MyCare" advice and support service for financial advice, emotional or mental health support

� Wellbeing area with comfy couches and a book swap system in place.

� On-site beauty therapist so that you can get your nails done, hair styled or even enjoy a massage on your lunch break or after your shift.

� On site canteen with reasonably priced food items, coffee, cakes, meals etc.

� Quarterly bonuses available after 6 months service for high performers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Darian Forsyth