Call Centre Agent

  • Location
    Hayes, Greater London
  • Salary
    £ 7.83 - £ 8.83 / Hour
  • Category
    Sales & Retail - Call Centre
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Uxbridge are currently recruiting for a Call Centre Agent to join their growing team based in Hayes, this is a full time permanent position, paying £7.83 per hour.

Please see job description below-

  • To make outgoing calls to convert the notification of loss to a confirmed booking and the insurance provider

  • To act as the first point of contact for all customers

  • To use systems to allocate the work to sites effectively and manage volume capacity across the business

  • To promote and offer other retail services as defined by the company

  • To understand customer complaints and refer complaints to the site manager

  • To raise standard letters and documentation as required

  • To contribute to the efficient operating of administrative policies and procedure

  • To resolve all customer queries within the framework of the Company's 'one call resolution' policy across a range of issues managing customer expectations

  • To log all calls and outcomes using the Company's computerised systems

  • To adhere to Company and departmental processes and procedures including those outlined in the Company Handbook

  • To participate in the induction of new staff

  • To attend internal Company meetings as required

  • To provide administrative assistance to other Company departments and teams as required

  • To ensure that the work areas are kept tidy

  • To operate within and adhere to the Company's Health and Safety and DPA policy

If you are interested, please apply now! We look forward to hearing from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Ellie Simmonds