Call Centre Controller - Shift work

  • Location
    Enfield, Greater London
  • Salary
    £ 9.5 - £ 10.5 / Hourly
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Adecco, Harlow are currently recruiting for a Call Centre Operative within the Enfield area.

Applicants must be flexible to work in a shift pattern covering 24 hours including working both days / nights and some bank holidays.

Location: Enfield
Position: Call Centre Operative
Salary: £9.50 whilst in training (£10.50 after training)

Type: Temp to perm after 13 weeks
Benefits: Free Car Parking on site + holiday entitlement.
Hours: Shift work

Duties will include:

  • Answering the busy phone lines

  • Writing reports

  • Monitoring of CCTV and Alarm Systems of Satellite Depots

  • Communicating with callers and sites in a professional, courteous manner and to clearly establish the requirements of the callers.

  • Ensuring all reports are fully completed and accurately detailed.

  • To maintain and update records as appropriate in response to calls and information received.

  • To handle received alarms in line with company procedures communicating details of alarm activation's to sites and relevant authorities.

  • Investigate and save CCTV footage for Police evidential purposes.

As an employee of Adecco, you will be offered excellent benefits such as enrolment onto our pensions, refer a friend scheme, Legal Assistance Programme, Eye care vouchers, perks at work, plus an extensive network reach throughout all Adecco's sister companies.

We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco are an employment agency and is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Samantha Lock