Call Centre Customer Service Advisor

  • Location
    Prescot, Merseyside
  • Salary
  • Category
    Sales & Retail - Customer Services
  • Job type
  • Industry
    Sales and Retail
  • External Reference

We're recruiting for numerous office-based positions to work in our COVID-19 Safe Offices.

We're eager to hear from candidates who have a passion for helping others and are confident on the telephone taking inbound calls.

Our Client delivers services to over 20 million claimants and customers a year, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable members of our society.

As an essential public service, you will be a vital member of the team who work to support people who are lifting themselves out of poverty, through work, saving and support.

Salary: £9.55 per hour

Locations: Kirkby, Liverpool

Job Type: Temporary to Permanent

Hours: 37.5 hours per week Monday to Friday, shifts between the hours of 8am - 6pm. 30-minute unpaid break each day, so paid for 35 hours per week.

As a Call Centre Customer Service Advisor, you will be required to work on-site with inbound telephone queries from the public, advising on the best way forward for their query, in line with Government Guidance.

Your first week entails a comprehensive training package providing you with all the knowledge required to handle the various call types.

Your second week will see you enrolled into the Academy, receiving support while working live and dealing with customers. Your Trainers will support as floorwalkers working within your department to provide on the spot answers to questions in the early stages of you taking your first calls.

You will also receive support from an Internal Safeguarding Team; the team are on hand to assist with calls from extremely vulnerable people. Full Safeguarding Training is provided prior to you taking your first call.

What you'll need to do:

  • Provide excellent customer service to a diverse range of customers and employers.

  • Access eligibility regarding benefit entitlement by examining the available facts.

  • Assess claims and dealing with enquiries via electronic means.

  • Support the Department's aim in the digitisation of all claimant services.

  • Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performance.

What we'll need from you:

  • Customer focused and able to deal with customers compassionately.

  • Resilience, and able to work in high pressured environments.

  • Availability for the full duration of your assignment.

  • Proof of your right to work in the UK.

  • DBS clearance.

Essential criteria:

  • PC literate.

  • Be available at short notice.

  • No annual leave during the training period.


  • 20 days holiday + 8 days bank holiday, increasing to 25 days + 8 days bank holiday after 12 weeks.

  • Opportunity to build on Customer Service skills and give back to your community, gaining public sector experience.

  • Potential to secure a permanent role offering excellent career potential and progression.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sarah Yates