Call CentreTeam leader

  • Location
    Leicester, Leicestershire
  • Salary
    £ 22000 - £ 24000 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-254457
  • Category
    HR, Sales and Management - Call Centre Supervisor

CALL CENTRE TEAMLEADER


Permanent, LE1,


37.5 hours per week (days only)


c£24,000+benefits


Duties:



  • Coaching & feedback, identifying challenges to overcome & opportunities to improve.

  • Monthly 1-2-1 meetings with team members, focusing on KPIs, behaviours, continuous improvement, development and business updates.

  • Conducting RTW interviews/ managing positive attendance, Performance Management sessions, Probation Review meetings & Personal Development Reviews, Disciplinary meetings and also assisting the broader leadership team in these areas.

  • You must have teamleader/supervisory skills for this role


CLICK & APPLY ASAP!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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