Call Handler (Bournemouth)

  • Location
    Bournemouth, Dorset
  • Salary
    £ 11.49 - £ 16.53 / Hourly
  • Category
    Public Sector - Public Sector
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-082021-202018

Call Handler (Bournemouth)


We are currently recruiting for a number of Call Handlers to work for Dorset Police from a central Bournemouth location.


If you have a good telephone manner, work well under pressure and can make decisions quickly and effectively, this could be the role for you! Working a rotating shift pattern, we are looking for individuals who are flexible and able to work up until 22.30.


Duties:



  • Answering incoming external phone calls that have been directed to the Force Command Centre

  • Investigating the nature of the call, & determine caller requirements using specific technique

  • Directing calls not suitable for the FCC to alternative agencies or internal departments

  • Responding to incoming emails where appropriate


Requirements:



  • Ability to type and capture information quickly

  • A good knowledge of MS Office

  • Excellent verbal and written communication skills

  • Ability to listen effectively

  • Ability to learn and retain information provided

  • Ability to work in a pressurised environment


Shift Pattern:



  • x6 shifts on and x4 shifts off

  • Each shift is 9 hours long - either 0800-1700hrs or 1330-2230hrs (37 hrs per week on average across the year)

  • (For each shift there are x2 paid 20 minute tea breaks and x1 unpaid 36 minute meal break)


Pay:



  • £11.49/hour Monday to Friday (inclusive of shift allowance)

  • £16.53/hour Saturday & Sunday hours (inclusive of shift allowance)


Interested? Do not delay, IMMEDIATE interviews await!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Patricia Vernon