Call Handler

  • Location
    Wareham, Dorset
  • Salary
    £11.19/Hour
  • Category
    Public Sector - Public Sector Administration
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-022019-54704

Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for Triage Call Takers.



This role is a contract role that is ongoing.



The Role



The successful candidate will be responsible for answering and assessing calls as they come in and then forwarding them on to the relevant team. This role is varied, challenging and rewarding



Responsibilities




  • Screening incoming calls and asking question to establish information regarding the incidents

  • Data entry and maintaining all records

  • Qualifying the call and transferring them through to the correct services

  • First point of contact on giving advice of potentially sensitive information.



The Ideal Candidate




  • Customer service skills

  • Strong MS Office knowledge

  • Ability to react to challenge situations

  • Strong attention to detail



Rate



£11.19 p/h (Enhanced rates for weekend and bank holiday work)


The candidate will be expected to work on a shift pattern of 6 days on 4 days off with rotating shift patterns.



What Next



If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on 01202 202810 or email



Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Thomas Jacques