Call Handler

  • Location
    Wareham, Dorset
  • Salary
    £11.82/Hour
  • Category
    Public Sector - Public Sector Administration
  • Job type
    Permanent
  • Industry
    Public Sector
  • External Reference
    JN-112019-104467

Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for Call Handlers.



This role is being offered on a Temp to Perm basis.



The Role



The successful candidate will be responsible for participating in the efficient, effective operation of the Force's Command Centre by answering and responding to non-emergency calls and making every contact count by 'getting it right first'.




Responsibilities




  • Receive and deal with all incoming non-emergency calls

  • Receive and deal with information received via Forcewide enquiry inboxes.

  • Investigate and record reported non-urgent volume crimes in line with the National Crime Recording Standard.

  • Update existing incident and crime records with additional information and relay to appropriate department or individual.

  • Provide information and assistance in response to queries on policing or basic legal matters.



The Ideal Candidate




  • Ability to type and capture information, quickly and accurately with a good working knowledge of Microsoft office skills.

  • Excellent verbal communication skills. Communicating in a concise and accurate manner whilst providing a high quality customer service

  • Ability to listen effectively and extract specific information to determine the correct response while showing empathy and understanding to callers.

  • Aptitude for quick decision making and effective problem solving.

  • Ability to learn and retain information provided



Rate



£11.82p/h (Includes Shift Allowance)



What Next



If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on 01202 202810 or email



Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Thomas Jacques