Call Handlers

  • Location
    Plymouth, Devon
  • Salary
    £ 10.29 - £ 12.38 / Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-042022-248548
  • Category
    Public Sector - Public Sector

Call Handlers


Articulate and empathetic individuals needed to join Devon & Cornwall Police as part of their summer call handling team. Multiple positions available based in Plymouth from mid June until early September.


You will be working a shift pattern covering 7 days a week (hours between 0700hrs - 0100hrs). This position will require flexibility but is an excellent opportunity to gain experience within Devon & Cornwall Police.


Responsibilities:



  • Handling inbound telephone calls, providing information, guidance and advice to a range of queries from members of the public

  • Accurately recording details of conversations

  • Making fast decisions under pressure using the National Decision Model (NDM) to assess Threat, Harm, Risk, Investigation, Vulnerability and Engagement (THRIVE)

  • Dealing appropriately with callers who may be distressed, emotional, vulnerable, drunk, suicidal or in crisis and decide on the right course of action


Requirements:



  • Excellent keyboard skills (able to capture critical information and record it accurately)

  • Excellent oral, listening and communication skills

  • Previous call centre, customer service or control room experience highly advantageous

  • Emotional resilience when handling disturbing or difficult evidence, circumstances etc.


What we can offer you:



  • The opportunity to work within Devon & Cornwall Police - and as such have access to future permanent roles on offer via their intranet site

  • The ability to apply for a 'Blue Light' discount card

  • Access to highly discounted gym facilities

  • Numerous benefits available through Adecco Boost (including free eye sight tests, discounted vouchers and well being centre)

  • £12.38 per hour for Monday - Friday hours, £17.53 per hour for weekend hours and £22.67 per hour for bank holidays



This is a fantastic opportunity to gain first hand experience within a critical section of D&C Police as part of the summer policing needs. Ideal for someone looking for some work over the summer.


If you are looking for permanent work within the Police, this is a great way to gain experience that could be pivotal when applying for future permanent positions.


For more information, please contact either Megan or Tricia on 01392260634 and we will be happy to discuss further.


Please note, the successful applicants will be subject to stringent vetting and referencing checks prior to commencing employment.



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Megan Wallace