Call Takers

  • Location
    Lincoln, Lincolnshire
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Call Centre

Our client based just south of Lincoln City Centre are looking for a number of call takers to join their team initially on a temporary basis for 3 months.

Shifts will be working 5 days a week out of 7 between the hours of 8am and 5pm

Duties will involve;

  • Answer incoming calls within the time specified by the agreed service levels

  • Ascertain the relevant information and call details to ensure right communication. Log these details onto the helpdesk Service Desk call management system to provide accuracy in the system

  • Ensure the company system is updated and calls are logged with all relevant information in line with company policies

  • Liaise with the Call planners/Controllers and highlight/escalate any known issues or queries that may impact on service delivery to our patients

  • To be flexible and adaptable where required

  • Escalate issues to the Team Leaders as appropriate

Start date is ASAP.

If you would like to apply please submit a copy of your CV showing relevant background.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lucy Gray