Case Administrator

  • Location
    London, Greater London
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
    JN-072022-266927
  • Category
    Public Sector - Public Sector Administration

Our Public Sector client is currently recruiting for a Case Administrator. This is a temporary role with a 6 month duration, pay rate £9.60 - £10.21 per hour, full time 37.5 hours a week, this role can be fully remote working or hybrid working from the clients London office (Canary Wharf) or Leeds office with a minimum of 1 office day per week.


The Case Administrator role is expected to provide effective and efficient administrative support to the Case Support and Adviser Team. The post holder will be expected to complete a range of routine tasks in accordance with documented standard operating procedures. The duties include:




  • Answering calls via the advice line switchboard, taking customer information and case related and triaging callers to relevant staff members.

  • Monitoring and triaging incoming correspondence across mailboxes associated with the Case Support and Adviser Team.

  • Performing and responding to routine checks of local databases.

  • Logging team activity on spreadsheets.

  • Issuing letters on behalf of Advisers.

  • Performing routine casework tasks, such as creating new cases and uploading documents.



The successful candidate will be organised, have a good knowledge of administrative functions and processes including a good understanding of Microsoft Office programmes and be able to maintain confidentiality at work when providing administrative support to the Case Support and Adviser Team.



Why work with Adecco:



  • 20 days annual leave 9 days bank holiday

  • Perks at work - discount vouchers and points to spend

  • Support program with 24/7 helpline

  • Eye care vouchers

  • Competitive pension scheme


If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Evie Barnes