Case Handler / Customer Service Advisor

  • Location
    Preston, Lancashire
  • Salary
    £ 21500 - £ 22500 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Adecco are delighted to be partnering with this well-known financial service business in Preston once again. We're currently recruiting on behalf of our Client a vibrant Case Handler.

This opportunity is perfect for a professional with proven customer service experience and excellent communication skills. In this role, you will speak to with customers, solicitors and financial advisors to ensure that the mortgage application process flows in line with expectations.

Type: Full-time, Permanent, Office based

Working days: Monday to Friday

Salary: £21,500pa

Other: Fabulous benefits including Pension, Health care


  • Responsible for the management of your caseload from mortgage offer to completion, ensuring that all applications are monitored and chased in a timely manner

  • Deal with incoming telephone calls from customers relating to their mortgage and related applications

  • Ensure customer queries, issues and administrative requests are dealt with efficiently and within agreed service levels

  • Liaise with relevant internal and external stakeholders to maintain quality relationships

  • Ensure all tasks are completed accurately and within specific time frames, criteria and policy

  • Work together with all teams within the Department to help achieve team and business targets and deliver a quality service to customers

Key Qualities & Skills

  • Excellent software skills, particularly Outlook & Word

  • Ability to multi-task and manage own workload

  • Experience of working within a telephone-based customer service environment

  • Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential

  • First class communication skills, both written and verbal

  • Handle all enquiries in a professional, positive and prompt manner

Please apply for immediate consideration or contact Mal for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Malgorzata Noga