Case Worker (AO grade ) Liverpool EVENINGS ONLY

  • Location
    Liverpool, Merseyside
  • Salary
    £11.10/Hourly
  • Job type
    Contractor
  • Industry
    Defence and Military
  • External Reference
    JN-112021-218594
  • Category
    Office and Secretarial - Administrator

Adecco are working with the HMPO to provide Evening Case Workers to work at their Liverpool office. The role will be temporary but their is the opportunity to move in a FTC for 22 months. This is an exciting time to work in part of government that touches the lives of most citizens as well as learning new skills as you will receive extensive training.


Duration: to start once security clearance is obtained and it will be up to 22 months


Hours: P/T Evening Shifts: Monday to Friday 5.30 to 9.30pm


The role will be to provide effective and timely customer care to internal and external customers and to respond to customer enquiries and complaints in writing, by telephone and face-to-face as well as developing and maintaining knowledge of legislation, policy, procedure, and security guidelines


Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.


We are looking for candidates with the following skills:



  • Good IT knowledge and ability to work with spreadsheets

  • Excellent customer service skills

  • Ability to adapt to a fast-paced working environment

  • Positively engage with change and support colleagues

  • Flexible approach.

  • Ability to adhere to strict guidance and policies.

  • Professional approach to work, in particular engagement with Customers and Teammates


These Roles are primarily office based but the Home Office may on occasion require you to working from home based on their building capacity needs.


Due to the nature of the work you will need to be Security cleared and therefore will need the following:



  • Resided in the UK for the last 3 years

  • Have a *current* British Passport or settlement status due to the sensitive nature of the work

  • NI Number

  • 2 x proof of addresses (all in uk)

  • 5 years full history with no gaps of more than 1 month

  • 3 years solid reference with no gaps of more than 1 month

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Maxine Barnard