Caseworker (Housing)

  • Location
    London, Greater London
  • Salary
    £ 16.98 - £ 21.98 / Hourly
  • Category
    Public Sector - Housing
  • Job type
  • Industry
    Public Sector
  • External Reference

  • Caseworker (Housing)

  • Public Sector - Local Authority

  • Full time - 36 hours per week

  • Temp role - 3 months (possible extension)

  • £16.98 per hour PAYE / £20.90 per hour Umbrella

  • Hybrid Working - home and office based in SW18

Main points are:

  • Knowledge of relevant homelessness and housing Act legislation

  • Experience of managing a caseload and dealing with homelessness applications

  • Experience of carrying out homelessness interviews and making enquiries into applications

  • Experience of effective record and note keeping

  • Excellent communication skills and experience of writing decision letters and notifications

  • Ability to work with minimal supervision and prioritise workload

  • Ability to work effectively with people from diverse backgrounds and circumstances.

Job Purpose

  • To work proactively and collaboratively with households who are homeless or threatened with homelessness to assist them to sustain their current housing where possible, or otherwise to secure alternative, suitable and affordable accommodation.

  • To hold a personal caseload of households, to agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs.

  • To provide a flexible and responsive service for applicants who are homeless or threatened with homelessness by delivering services from Richmond and Wandsworth Council offices and community based locations, ensuring comprehensive housing advice is available for customers, staff and partner agencies. To carry out home visits to assess homelessness and the sustainability of the applicant's current housing.

Specific Duties and Responsibilities

  1. To provide comprehensive advice and information covering a range of housing issues including:

  • Housing and tenancy rights in both the private and social rented sectors, and for home owners

  • Financial advice including welfare benefits, maximising income and tackling debt

  • Housing options including private rented sector, housing register, specialist accommodation such as refuges, low cost home ownership

  • The Council's statutory duties under the homelessness legislation

  1. To triage homeless applications made to Richmond and Wandsworth, assessing priority for further action and making appointmens for an assessment of housing need as necessary.

  1. To assess the housing and wider needs of individuals and households, including by interview in and across both boroughs, to find tailored solutions to meet their immediate and longer-term housing needs in a manner which is considerate and empathetic towards the applicant's perspective.

  1. To understand the resources that are available in Richmond and Wandsworth for meeting the needs of applicants who may require specialist housing and/or support services, making referrals where appropriate

  1. Work with Social Services, the Police, Probation and other agencies across the Richmond and Wandsworth boroughs to enable applicants to access the services needed to meet their support needs and enable them to live independently.

  1. To take the Homelessness Preventions and Solutions Service out into the community by providing housing surgeries in the Job Centre Plus, Children's Centres and other locations as required.

  1. To visit applicants in their homes in and across both boroughs to mediate and negotiate with the home owner/housing provider to prevent homelessness wherever possible

  1. To use the Homelessness Prevention budget to provide innovative and cost-effective housing solutions to prevent and relieve homelessness.

  1. To undertake homelessness investigations, create and seek the applicant's agreement to a bespoke and scenario specific personal housing plan, to issue statutory decisions and to discharge/end duties in accordance with the homelessness legislation

  1. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under review and taking timely action to minimise the time in temporary accommodation and ensuring the Council's duties are met within statutory timescales.

  1. To undertake comprehensive casework such as negotiating with landlords/family members, completing referrals to support agencies, helping to address problems with benefit claims and advising on options to maximise income, reviewing progress against Personal Housing Plans, making home visits where necessary/beneficial.

  1. To work with Managers and Deputy Managers in the Housing Assessment Service to ensure that appropriate service cover is always provided across both housing offices and to promote and develop the highest customer care standards. To assist with the training and induction of newly appointed colleagues as directed.

  1. To participate in the operation of a duty rota system for reception interviews and telephones in and across both boroughs. and to ensure its effective operation. To be available to interview customers as directed across both borughs

Knowledge of relevant Homelessness and Housing Act legislation including security of tenure and private tenants' rights

Knowledge of relevant case laws and Codes of Guidance

A good knowledge of services, benefits and support available to applicants experiencing housing problems

Experience of working within a customer service, housing or lettings service.

Experience of carrying out interviews, investigations, negotiations

Experience of effective record keeping, including electronically held information

Experience of working with people who are homeless or in other stressful situations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Sadie Nunn