Claims Administrator

  • Location
    Norwich, Norfolk
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Job Title: Claims Administrator

Hours: Monday - Friday, between 8am - 6pm (35h per week)

Location: Norwich NR1

Contract: 3 months potential for extension

After on-site training this role is hybrid with a split of 60% office and 40% home

We currently have fantastic opportunities to join our award-winning and market-leading client's Motor Claims Team! If you enjoy working in a fast-paced environment and have an empathetic customer service style we want to hear from you! If you also have European language skills - i.e., can speak English, as well as one or more European language(s), then please let us know on your CV, as this is highly desirable for this role.

As an Customer Service Advisor for our International Motor Claims division, you will need to provide brilliant service on every call and e-mail, supporting our customers who have had an accident in Europe. You will also need to take the time to understand the needs of our customers, and work with our suppliers, both in the UK and internationally, to ensure everything is taken care of.

In the role you will also need to investigate what has happened, making pragmatic decisions on the best course of action for our customers. This will involve liaising with external stakeholders, building and developing excellent working relationships with our international clients - therefore we're looking for candidates who are excellent at relationship building and can negotiate effectively too.

Skills/experience required:

  • Prior experience in claims handling is desirable - ideally within Motor, Bodily Injury and Liability - managing the process from the point of notification, right through to settlement

  • Ability to speak another European language would be highly desirable

  • Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities

  • Team player mentality, with a willingness to learn and help others out

  • Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first

  • Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customer's journey

  • Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

Apply now to be considered!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Olivia Mullen