Claims Administrator

  • Location
    Norwich, Norfolk
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-032022-242681
  • Category
    Sales & Retail - Inbound Call Centre

Job Title: Claims Aministrator


Pay Rate: Competitive


Location: Norwich (first 4 weeks in office, after 60% office 40% WFH)


Shift Patterns: 35 hours Monday - Friday Flexible 8am - 4pm or 10am - 6pm (first 4 weeks 9-5)


Duration: 3 months (potentially to become perm)


Start Date: As soon as possible.



We currently have fantastic opportunities to join Aviva's award-winning, and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment and feel you have an empathetic customer service style, we would love to hear from you!



Job Description:



As an Aviva Claims Administrator, you will need to provide brilliant service on every call and e-mail, ensuring that our customers are fully supported when they make a claim on their motor insurance. You will also need to take the time to understand the needs of our customers, and work with our suppliers (e.g., roadside assistance, repairers, physiotherapists) to ensure everything is taken care of.



This will involve liaising with external stakeholders, such as the Police or solicitors, to help with your decision making - therefore we're looking for candidates who are excellent at relationship building.



We expect our Claims Handlers to show empathy on every call, alongside being able to juggle multiple tasks at pace, working within a dynamic, agile team. We will assess all these essential skillsets during our interview process, which will involve all applicants completing a role play exercise where we will expect you to think on your feet and showcase your strong customer service & rapport building skills.



Skills / experience required:




  • Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.

  • Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.

  • Needs to be comfortable in making inbound calls and speaking to brokers and customers with notifications of new claims, some inbound telephony may also be required.

  • Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers and contractors. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information and will be sent to you by email.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Joseph Irving