Claims Analyst

  • Location
    Newcastle Upon Tyne, Tyne And Wear
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - General Administration & Clerical

Adecco UK are currently recruiting on behalf of one of their most prestigious clients for a Claims Analyst.

The claims analyst has responsibility to ensure delivery claims and uplifts are managed in the most efficient manner through to resolution.

Some details about the role:
Location: Cobalt Business Park, Newcastle-upon-Tyne
Duration: 12 months
Working hours: Start time from 7.00 - 9.00 am. Finish time from 3.00 - 5.00 pm, to be defined upon starting role.


  • Ensure timely receipt and processing of all delivery discrepancies to support a reduction of claims and risk money for AR

  • Ownership for ensuring any stock refused by Customers which requires collection is actioned end to end within the SLA

  • Ensure any Customer queries originating from the Accounts Receivable Team are dealt with in a speedy and accurate manner.

  • Ownership for all delivery discrepancies arising from deliveries made to our client's Customers

  • They will need to develop and deploy a range of skills and knowledge that will enable management of all aspects of the Claims Role.

Key skills required:

  • High degree of accuracy in the execution of claims processes and credit note creation and delivering against all stewardship requirements.

  • The capability to process vast amounts of data and deliver a clear and concise outcome or proposal/ recommendation

  • Ability to respond and work urgent issues such as product recalls

  • Excellent organisational skills to enable effective management of multiple priorities across open claims

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Mandip Virk