Claims Coordinator

  • Location
    Basingstoke, Hampshire
  • Salary
    £18,500.00/Year
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-022021-166656

Claims Coordinator


£18,500 per annum


Full time, Permanent


Basingstoke, Hants



Purpose: Managing client claims from submission through to settlement, making decisions on the extent and validity of a claim and ensuring the claim falls within the scope of the policy terms and conditions. Providing a high level of customer service across multiple different communication platforms and ensuring a high level of quality across all functions of the role.



Key Accountabilities:



  • Effectively handle all claims in a customer focused manner.

  • Effectively handle all claims to a high technical standard in accordance with claims philosophies and ensure a high level of quality.

  • Provide customers with relevant information that is clear, fair and not misleading allowing them to make an informed decision.

  • Offer a high level of customer service through all written communications.

  • Understand and be able to explain policy cover in line with terms and conditions.

  • Effectively agree settlement of claims within authority levels ensuring referral requirements are adhered to.

  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.

  • Deliver individual quantitative targets, adhering to quality and accuracy standards.

  • Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified.

  • Contribute to the achievement of team and operational targets.

  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.

  • Commit to own personal development.

  • Adhere to the client Dental business policies and procedures. In particular to ensure operational controls are carried out in accordance with laid down procedures, to ensure the ongoing mitigation of business risk. In this regard regular training should be agreed with the departmental manager / team leader.



Behavioural Competencies:



  • Delivers Results.
    Sets high goals for personal accomplishment and contribution to team/department goals; monitors progress and works diligently to meet/exceed goals


  • Develops self and Others
    Develops strong business partnerships as a result of credibility, comprehensive understanding of the business and openness to diverse ideas / experiences and strong leadership skills; viewed as a subject matter expert by others. Provides high level of technical/professional knowledge and mentoring; stays ahead of internal and external trends.


  • Makes Effective Decisions

  • Applies critical thinking to make good fact-based decisions after assessing potential business implications holistically; shows good judgement in options selected.



  • Strong Business Acumen.
    Applies broad business knowledge of internal/external trends and evolving customer needs to lead and drive change, provide highly credible advice/counsel, and identify potential business process/ technology improvements that best achieve business goals


  • Strong Influencing Skills
    Uses appropriate influencing strategies and compromise to gain genuine agreement and achieve area and business goals.


  • Values Driven.
    Interacts with others, internally and externally, in a way that gives them confidence in one's intentions and those of the organisation; operates with highest integrity/ethics.



Required Knowledge and Skills:



  • 5 GCSE passes including Grade C or above for Maths and English or equivalent experience gained

  • PC literate with good Microsoft Word and Excel knowledge

  • Previous customer service environment experience preferred

  • Strong team player

  • Good communication skills both written and verbal


Parking is available on site and our client is close to Basingstoke train station.


Please apply to Adecco Basingstoke online

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Natalia Escandell