Claims Handler

  • Location
    Ipswich, Suffolk
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

This is a temp role for 4 months with a leading insurance company based in Ipswich City Centre. The hourly rate is £9.00.

Do you have customer service experience and seeking an opportunity to develop a career within a world leading Insurance company?

If you have excellent communication skills with the ability to build rapport with customers, then this could be the perfect opportunity for you.

Role Overview

Being there for our customer when things go wrong is exactly why our Claims teams exist. And the quality of service they provide at that moment of truth is what sets us apart from our competition.

As a Clams Handler you will be first point of contact for our customers reporting their travel claims. The kind of claims you'll handle could include: flight cancellations, delays or missed departures, as well as lost or stolen baggage or personal belongings. Sometimes customers become ill or injured whilst on their travels, so you'll handle their claim for overseas medical expenses. Every call is different and that's what gives the job so much variety!

What you need to know

Working Pattern & Induction

Our role is full time, working a 35 hour week, operating on a rotating shift basis between the hours 8.00am-8.00pm, Monday to Friday and 9.00am-5.00pm on Saturdays. And you can expect to work one in three Saturdays, plus working 2-3 of the bank holidays over the course of the year.


  • Previous customer service experience is vital, but we're very open-minded about the industry sector in which you've gained this. It could be retail, hospitality, catering, health or social care. The important thing is that you've learnt to put the customer at the heart of everything you do. Confident, clear, professional and courteous telephone manner - able to put people at their ease.

  • A naturally empathic and compassionate nature - we value life experience as highly as technical skills.

  • An enquiring mind, able to gather the facts with relevant questions whilst using initiative.

  • PC literate - a reasonable level of PC skills is required, although we will obviously teach you how to use our insurance-specific software packages as part of your training programme.

  • Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail.

  • Enthusiastic team player.

  • Good level of literacy and numeracy

  • GCSE (or equivalent) in English and Maths, Grade C or above.

If you have got customer service experience and are currently looking for work, then please apply directly to this job ad.

Consultant: Priya Sachania

T 07714856863

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Priya sachania