Client Account Support Advisor

  • Location
    Chester, Cheshire
  • Salary
    £18,500.00/Year
  • Category
    Sales & Retail - Sales, Retail and Customer Service
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-112019-102966

Client Support


Monday to Friday 9:00-5:30pm £18,500 pa


As our newest addition, your aim will be to ensure we develop strong relationships with our clients allowing us to maintain high client retention rates. The role of Client Support will be to maximise client retention and satisfaction whilst proactively converting any issues into solutions.


This is the perfect opportunity for a motivated and passionate individual to grow their interpersonal skills working closely with our valued clients to form lasting relationships, build strong rapport and most importantly deliver outstanding, professional advice at all times.


As our newest Client Support Specialist, you will accountable for the following areas of responsibilities:



  • Make proactive efforts to retain existing clients

  • Identify any trends and potential risks, recommend solutions and implement them quickly

  • Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship

  • Actively engage with clients in a timely manner

  • Create strong relationships

  • Offer sound, professional advice over the phone and at times, face to face

  • Identify, share and spread best practise throughout the business

  • Demonstrate excellent teamwork


Skills:



  • Previous Sales or Account Management experience

  • Strong analytical and problem solving skills

  • Excellent negotiator with a commercial background

  • Able to build, manage and maintain strong relationships

  • Good influencing skills

  • MS office - Windows, Word, Excel

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Francesca Williams