Client Engagement Specialist

  • Location
    Wrexham, Wrexham
  • Salary
    £ 18000 - £ 26000 / Year
  • Category
    Sales & Retail - Customer Services
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Client Engagement Specialist

We are currently recruiting for a Client Engagement Specialist to join a fantastic company based in Llay, Wrexham.

Who are we looking for?
An enthusiastic and energetic individual to join our client engagement support team. The client engagement team is the shop window of our business and provides our clients with a dedicated end to end service.

The role is an exciting opportunity for an individual with exceptional customer service skills and a passion for always giving the very best of themselves to our team and clients.

Role and Responsibilities - You will:
 Deliver support and guidance to our clients throughout their engagement journey
 Advise clients on setting up their engagement surveys to achieve their outcomes
 Demonstrate strong and adaptable written and verbal communication skills
 Deliver exceptional customer service experience, where our clients know they are our priority
 Provide unfaltering professionalism throughout client interactions
 Be meticulous when checking client information and employee data.
 Thrive on making a difference and contributing to team goals and targets
 Have responsibility for managing existing accounts and meeting and exceeding client needs
 Proactively initiate and sponsor system and process enhancements to improve service and efficiency
 Assess client requirements, through chairing teleconferences and attending face to face client meetings when required
 Design and deliver a personalised service package aligned to client needs
 Take responsibility for updating the management team on client feedback and escalating queries
 Resolve queries in a professional and client centred manner
 Have strong inter-departmental relationships to ensure smooth and seamless service
 Create tailored project plans for clients

If interested please apply direct for immediate consideration!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Megan Reynolds