Client IT Support - Accountancy

  • Location
    Axbridge, Somerset
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    Accountancy & Finance - Financial Analyst
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Have you worked within an accountancy or finance role now looking for a change of career? Do you thrive in a support role offering a high level of customer service?

Adecco Bristol are excited to be recruiting for a Software Support Executive based in North Somerset within a financial services company. Offering a help desk service to companies across the UK, the right candidate will be supporting IT consultants and Business Development colleagues with queries and issues that come through the system, web chat and phone conversations. As the voice of the customer, this person will have the ability to push back on senior members of staff to assist the existing clients with recurring problems. Due to the nature of the product, a background in accountancy and/or finance is a must.

In return, our client offer a modern, funky environment with a supportive team and a generous bonus scheme. The potential opportunity for progression into other areas of the business is encouraged.


  • Dealing with volumes of calls, emails and web chat conversations

  • Testing the software to understand client issues

  • Tracking repeat issues and feeding back to senior management

  • Provide training and coaching remotely with occasional travel

  • Attending meetings with the Sales and Software team

  • Work to strict SLA targets to maintain clients expectations


  • Strong and confident individual

  • Thrive in a deadline driven environment

  • AAT qualified or similar

  • Customer service focused

  • Meticulously organised

  • Passionate about supporting the business

  • Simple and honest team player

Hours; 8.45am-5.30pm Monday - Friday

Parking free and on site

Adecco are an equal opportunities employer and act as a recruitment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Hannah Clark