Client IT Support - Accountancy

  • Location
    Axbridge, Somerset
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    Accountancy & Finance - Financial Analyst
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-012019-47705

Have you worked within an accountancy or finance role now looking for a change of career? Do you thrive in a support role offering a high level of customer service?


Adecco Bristol are excited to be recruiting for a Software Support Executive based in North Somerset within a financial services company. Offering a help desk service to companies across the UK, the right candidate will be supporting IT consultants and Business Development colleagues with queries and issues that come through the system, web chat and phone conversations. As the voice of the customer, this person will have the ability to push back on senior members of staff to assist the existing clients with recurring problems. Due to the nature of the product, a background in accountancy and/or finance is a must.


In return, our client offer a modern, funky environment with a supportive team and a generous bonus scheme. The potential opportunity for progression into other areas of the business is encouraged.


Duties



  • Dealing with volumes of calls, emails and web chat conversations

  • Testing the software to understand client issues

  • Tracking repeat issues and feeding back to senior management

  • Provide training and coaching remotely with occasional travel

  • Attending meetings with the Sales and Software team

  • Work to strict SLA targets to maintain clients expectations



Individual



  • Strong and confident individual

  • Thrive in a deadline driven environment

  • AAT qualified or similar

  • Customer service focused

  • Meticulously organised

  • Passionate about supporting the business

  • Simple and honest team player



Hours; 8.45am-5.30pm Monday - Friday


Parking free and on site



Adecco are an equal opportunities employer and act as a recruitment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Hannah Clark