Client Relationship Manager

  • Location
    City Of London, Greater London
  • Salary
    £ 20000 - £ 30000 / Year
  • Category
    Sales & Retail - Sales, Retail and Customer Service
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Client Relationship Manager
Salary: £20,000 - £30,000 - dependant on experience
Location: City of London
Type: Permanent - Full time

Our client is a successful, fast growing serviced office company that puts service at the forefront of everything they do. They provide luxurious 5* boutique office space for clientele from an array of business industries and thrive on putting the 'service' into Serviced Offices. Along with a genuine passion to create a well-respected brand, infamous for its world class customer service delivery that is second to none.

Occupying 5 centres within Central London, they are consistently exploring new ways in which to expand and enhance their offering, to ensure they remain at the forefront of the market. Nonetheless, they are devoted to operating with a small company culture; they are a 'family' and their people are the most important part of the brand.

Lastly, but very importantly, they are fanatical about their company values:

Attitude | Positively Response | We service you attentively and always with a smile

Problem Solving | Genuinely Thoughtful | We look at every problem from the client's point of view

Above and Beyond | Devoted to Deliver | We take ownership and responsibility and are empowered to make decisions

An insight into the role - Duties and Skills included in the role but not limited to:

  • Communication: Clear and effective communication both verbal and written to brokers, agents, prospective and existing clients, 3rd parties and fellow team members.

  • Building Strong Relationships: Either with external intermediaries such as the Broker/Commercial community and clients within the portfolio, getting to know their businesses, terms of agreement and nuances with a view to leveraging for future renewals, expansions and referrals.

  • Systems: Utilising the systems and software provided by the company for logging of leads and enquiries in a fashion that supports internal data capture and reporting

  • Networking: Attending and hosting events to promote the brand, through social events, industry talks, maintaining an active LinkedIn profile and other means in order to generate direct-sourced leads and enquiries, ensuring professional behaviour at all times.

  • Product Knowledge: Become a brand ambassador, knowing the ins and outs of the business from Workstation rates, IT Products and our Unique Selling Points.

  • Branding: Promotion of One Avenue brand, its values and offerings at all times, both inside and outside of work.

  • Reputation: Developing a reputation internally and externally with clients and the wider industry for excellence, honesty and integrity in everything that you do.

  • Property viewings: Showing clients around the centres and providing second to none knowledge on the business and company culture

  • 5 Step viewing Process: From first logging in the lead to the client signing on the dotted line, a seamless and exceptional service and experience is the benchmark we strive for every time

  • Attending presentations: Sales meetings and conference calls as required. Plus, you will be expected to attend after working hours (approx. 4x a year)

To be successful in this role you will be highly personable and have excellent relationship building skills. You will also have the ability to work well under pressure, manage a high workload, conflicting priorities and deadlines effectively. You will be resourceful and have the ability to work independently as well as within a team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Alicia Hill