Client Relationship Manager

  • Location
    St Asaph, Denbighshire
  • Salary
    £ 32000 - £ 35000 / Year
  • Category
    HR, Sales and Management - Account Management
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Experience Manager

Do you have a strategic mindset and would relish the opportunity to make your mark within a highly reputable company, where you'll foster a team work ethic whilst inspiring and motivating colleagues? If this sounds like you, read on to find out more about this career opportunity…

What will this role of Customer Experience Manager entail?

As Customer Experience Manager, you'll be responsible for driving continuous improvements that enhance and simplify customer interactions - making for an all-round first-class customer experience.

You'll champion a customer service culture that focuses on retaining, strengthening and growing business, by ensuring all customer touch points are delivered to brand and service expectations. You'll be responsible for managing a small customer service team of 5 colleagues, whilst also:
* Reviewing customer journeys to identify any shortcomings, undertaking root cause analysis to resolve and improve customer interactions
* Acting as the point of escalation to resolve complex complaints
* Developing a proactive communication plan for the business to continually engage customers
* Enhancing the digital experience for customer communications, particularly the complaint journey
* Fostering a team work ethic, leading and inspiring your colleagues to be the best they can be

What will I need in order to be considered for the Customer Experience Manager vacancy?
* Proven customer service experience gained at supervisory and / or management level
* A track record of successful complex complaint management
* Confident communication skills both written and verbal
* Strong planning and organisational skills
* Good IT skills with experience of using CRM systems
* Self-motivated and driven

As the Customer Experience Manager, what will I receive in return?

You'll receive a salary of £32,000to £35,000, level dependent on experience, and be employed on a permanent contract, working full time hours Monday to Thursday, 8:30am to 5pm and Friday 8:30am to 2:30pm.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Megan Reynolds