Collections Agent 12 month FTC

  • Location
    Wimbledon, Greater London
  • Salary
    £ 25000 - £ 30000 / Year
  • Category
    Sales & Retail - Outbound Call Centre
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-032019-57607

The Collector will be joining a team of 4.


The day to day duties of the role involve undertaking the collection of overdue accounts by phone and letter, making arrangements for payment and reviewing such arrangements as appropriate. Assisting customers who may be having difficulties and supporting them in a consultative manner with the intention to rectify the situation enabling them to move forward but considering repossession if appropriate.




  • Collection of overdue accounts as agreed with the Collections Manager

  • To correspond daily with customers both verbally and in writing

  • To be compliant with all current legislation.

  • Advise and regularly update relevant staff of any significant collections case and its progress

  • Identifying potentially vulnerable customers and escalating as appropriate.

  • Maintaining up to date records

  • Allocation of monies

  • Administration of direct debits

  • Prepare arrears reports

  • Liaise with insurance companies, repossession agents, legal representation and sales representatives



Essential



  • Good telephone manner

  • Computer Literate, typing skills & be able to compose own correspondence

  • Experience using Word and Excel

  • Numerate with analytical ability

  • Customer Service focused and effective communicator

  • Good with people at all levels, Team Player

  • Practical problem-solving competence

  • Ability to deliver quality outputs within agreed timescales

  • Ability to work in a challenging environment and multi task



Desirable



  • Proven ability in a collections environment

  • Collections experience in an asset finance environment

  • Experience of using Alfa software

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Tayyeba Naim