Collections Agent 12 month FTC

  • Location
    Wimbledon, Greater London
  • Salary
    £ 25000 - £ 30000 / Year
  • Category
    Sales & Retail - Outbound Call Centre
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

The Collector will be joining a team of 4.

The day to day duties of the role involve undertaking the collection of overdue accounts by phone and letter, making arrangements for payment and reviewing such arrangements as appropriate. Assisting customers who may be having difficulties and supporting them in a consultative manner with the intention to rectify the situation enabling them to move forward but considering repossession if appropriate.

  • Collection of overdue accounts as agreed with the Collections Manager

  • To correspond daily with customers both verbally and in writing

  • To be compliant with all current legislation.

  • Advise and regularly update relevant staff of any significant collections case and its progress

  • Identifying potentially vulnerable customers and escalating as appropriate.

  • Maintaining up to date records

  • Allocation of monies

  • Administration of direct debits

  • Prepare arrears reports

  • Liaise with insurance companies, repossession agents, legal representation and sales representatives


  • Good telephone manner

  • Computer Literate, typing skills & be able to compose own correspondence

  • Experience using Word and Excel

  • Numerate with analytical ability

  • Customer Service focused and effective communicator

  • Good with people at all levels, Team Player

  • Practical problem-solving competence

  • Ability to deliver quality outputs within agreed timescales

  • Ability to work in a challenging environment and multi task


  • Proven ability in a collections environment

  • Collections experience in an asset finance environment

  • Experience of using Alfa software

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Tayyeba Naim