• Location
    Epsom, Surrey
  • Salary
  • Category
    Banking & Financial Services - Credit Control
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

our client based just outside of Epsom is looking for a experienced collections agent to join their team ASAP


The responsibilities,

* Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome

* Complete affordability assessments with customers over the phone

* Create mutually acceptable and sustainable payment arrangements based on the customer's ability to pay

* Identify and manage any potential vulnerability effectively, including mental health

* Liaise with third parties such as debt charities, money advice centres and Solicitors etc.

* To ensure late arrears accounts are managed in line with companies Procedures.

* Payment management, including due date, card payments & direct debit changes

* To meet or exceed targets for Good Customer Outcomes as set by your Manager.

* Ensure that quality relations with customers are maintained at all times.

* To adhere to Company collection policies at all times.

* Resolution of first level customer complaints

* Reply to incoming correspondence within agreed service standards for customers who are in arrears

* Any other appropriate duties as required by line manager.

* Provide support to the Customer Relations Department

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Lucy ORourke