Collections

  • Location
    Epsom, Surrey
  • Salary
    £12.00/Hour
  • Category
    Banking & Financial Services - Credit Control
  • Job type
    Contractor
  • Industry
    Banking and Financial Services
  • External Reference
    JN-042019-62112

our client based just outside of Epsom is looking for a experienced collections agent to join their team ASAP


*** YOU MUST DRIVE ****











The responsibilities,



* Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome


* Complete affordability assessments with customers over the phone


* Create mutually acceptable and sustainable payment arrangements based on the customer's ability to pay


* Identify and manage any potential vulnerability effectively, including mental health


* Liaise with third parties such as debt charities, money advice centres and Solicitors etc.


* To ensure late arrears accounts are managed in line with companies Procedures.


* Payment management, including due date, card payments & direct debit changes


* To meet or exceed targets for Good Customer Outcomes as set by your Manager.


* Ensure that quality relations with customers are maintained at all times.


* To adhere to Company collection policies at all times.


* Resolution of first level customer complaints


* Reply to incoming correspondence within agreed service standards for customers who are in arrears


* Any other appropriate duties as required by line manager.


* Provide support to the Customer Relations Department



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lucy ORourke