Collections Negotiator

  • Location
    Leamington Spa, Warwickshire
  • Salary
    £ 15000 - £ 16000 / Year
  • Category
    Sales & Retail - Call Centre
  • Job type
  • Industry
    Sales and Retail
  • External Reference

A fantastic opportunity has arisen for a confident and assertive communicator to join my client based in Leamington Spa as a Collections Negotiator.

The role is offered on a permanent, full-time basis with a basic salary of £15,000 per annum, increasing to £16,000 per annum upon successful completion of probation and there is an opportunity within the role to earn bonus of up to £400 PER MONTH!

Duties Include

  • Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances.

  • Successfully assess customer affordability to negotiate realistic repayment plans.

  • Achieving set targets in volume collections and productivity KPIs.

  • Using the debt management system to accurately record and note details of calls, payment plans and store documents.

  • Request templated and draft ad-hoc written communication.

  • Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.

  • Adhere to company data security procedures to ensure the full protection of all customer, company and client data.

Why is this such a great opportunity?

  • 22 days holiday (plus bank holidays), increasing with length of service!

  • Excellent Pension

  • Performance bonus scheme - opportunity to earn great money!

  • Buy/sell holiday scheme

  • Flexible working

  • Healthcare cash back scheme

  • Rewards portal to access offers and savings on a huge range of goods and services

  • Annual salary review taking place each year

  • Fantastic training and development opportunities

  • Free onsite car parking and onsite staff caf�

  • An active social committee who organise various events throughout the year

The Ideal Candidate

  • Confident

  • Assertive

  • Excellent IT Skills

  • Great Communicator

  • Able to work autonomously and as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Katie Mccabe