Community Solutions Digital Platform Manager

  • Location
    Hounslow, Greater London
  • Salary
  • Job type
    Temporary contract
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Public Sector

Community Solutions Digital Platform Manager

The role will based mainly at home but with at least day in office (Hounslow House) every fortnight.

6 months (possible extension)

£18.91 PH PAYE (negotiable)

£24.81 PH Umbrella

The Community Solutions Digital Platform Manager is responsible for the content of the platform and for establishing Hounslow Connect as the borough's primary information source for the full range of community-based offers, activities and services that are available and ensuring that the content is relevant, up to date and accessible.

The Platform Manager will work alongside the Stakeholder Relationship Manager to build and maintain relationships with the VCSE organisations, health partners and community groups to increase access to the platform.

  1. To work effectively as part of the client's Communities Division in the Assistant Chief Executive's Directorate to contribute to the delivery of key client strategies and policies such as: the One Hounslow programme, the Thriving Communities Strategy, Corporate Plan, Recovery Plan and Community Solutions model.

  2. To ensure that the new platform supports the One Hounslow approach to put residents at the heart of what the client does and supports service provision that is preventative, timely, appropriate, and targeted.

  3. To liaise with internal departments across the client to embed Hounslow Connect as a core engagement framework and to ensure that they all use the new platform, where appropriate, to raise awareness of their services with Hounslow's residents.

  4. To support the embedding of the Community Solutions approach and operating model to address inequalities and make the offer universal.

Digital Functionalities

Maintenance of Existing features and elements of Hounslow Connect

  1. To work directly with Community Solutions partners both internally and externally to engage, promote and ensure maximum utilisation of Hounslow Connect.

  2. To lead on partner involvement and residents co-design of the continuous improvement of Hounslow Connect, working with the Community Solutions Stakeholder Manager.

  3. To work with Community Solutions to ensure that information from the system can be used through the in-person, telephone, and online mechanism to help drive better outcomes for residents (including through a case management system).

  4. To represent the client with external stakeholders, proactively creating opportunities to promote the work of the client, our partnerships, and our services.

  5. To organise and deliver an ongoing programme of 1- 1 engagement, information and support sessions and workshops to promote the benefits of Hounslow Connect.

  6. To liaise with communications team to develop effective campaigns, including social media management related to the platform.

  7. To ensure consistency and alignment where relevant with other LBH platforms such as Care Place. This may include signposting, cross referencing, realising integration opportunities.

  8. To ensure that Hounslow Connect highlights, contributes, and broadens the Community Solutions offers identifying and addressing gaps.

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To speak to a recruitment expert please contact Sarah Gillan