Complaints Coordinator

  • Location
    Bognor Regis, West Sussex
  • Salary
    £ 20000 - £ 26000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-072019-80780

We are currently recruiting for a Complaints Coordinator for our client based within the Bognor Regis area.


You will be working within a fast-paced office, investigating and assessing customer complaints. Much of the role is administrative, so it requires excellent organisational and time management skills in order to handle multiple duties at once.


You will be responsible for complaints, all administrative duties as well as helping out within the office including some basic HR, Estate Management and Health & Safety amongst other duties. Your main responsibility will be to ensure all customer complaints are dealt with in a timely manner, you will be analysing complaint data and providing timely reports.


A Financial/Complaints Handling background is desirable.


Key responsibilities:



  • Investigate all complaints, logging them accurately

  • General administrative duties

  • Manage customer/third party expectations

  • Maintaining an up to date knowledge of the company's complaint handling requirements

  • Updating internal and external complaints documentation

  • Complete New Starter/Leaver IT Requests

  • Send & chase references for new members of staff

  • Maintain Health & Safety records

  • Arrange various H&S inspections where required

  • Ensure Fire Marshals and First Aiders carry out their duties and keep records up to date

  • Scanning & maintaining records

  • Ensure buildings/facilities are maintained

  • Arrange maintenance when required


Full training will be provided, full spec is available! Please apply, call 01243 832640 or send an email should you be interested and would like to find out more!


By registering with Adecco you will benefit from the support of a dedicated and experienced Recruitment Consultant, have access to variety interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond! We are fully compliant with GDPR and your details will not be forwarded to any external companies without your express permission.


Please note: This position is based in Bognor Regis, please only apply if you are willing and able to work in this location, and have the required skills. All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time-frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines. Adecco is an equal opportunities employer.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Jodie McLellan