Complaints Handler

  • Location
    Basildon, Essex
  • Salary
    £ 10 - £ 13 / Hourly
  • Category
    Banking & Financial Services - Client Services
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference
    JN-072021-197168


Do you have experience with complaint handling?



If so read on, Adecco are proud to be working with a well established company who are seeking a Compliant Handler to join their expanding team.



Requirements:




  • Great customer service skills

  • Compassionate

  • Background in compliant handling




Duties:




  • Compile professional and appropriate responses to complaints, always maintaining high standard of customer service



  • Promote a positive complaint handling culture within the business, supporting the efficient, fair, and consistent handling of complaints throughout the organisation

  • Liaise with front line departments and managers to ensure effective handling of complaints and actions to prevent recurrence

  • Ensure complaints are recorded accurately

  • Assist with effective root cause analysis and reporting procedures to identify the underlying causes of customer complaints, key trends, root cause and corrective actions

  • Maintain knowledge of relevant departments' processes and procedures, as well as regulatory guidelines and information

  • Liaising with Customers by phone to quickly resolve complaints




Location: Basildon area




Salary: £10 - £13 per hour dependant on experience



Working days: Monday to Friday



Hours: 9am till 5pm



Duration of contract: Till October 2021 possible extension to March 2022



The Adecco Group is the largest staffing firm in the world and a Fortune Global 500 company as well as being within the top 10 of Great Places to work in the UK so please apply now


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Mary Wilson