Complaints Handler

  • Location
    West Drayton, Greater London
  • Salary
  • Job type
  • Industry
    Travel and Tourism
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

A fantastic opportunity has arisen for a Complaints Handler that is looking to join a thriving travel company.

As a Complaints Handler you will mainly resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. Most of the time you will advise the customers how they can formally complain in writing. You will need to show empathy, understanding and have an astute sense of fairness! The ideal candidate will be able to leave the customer feeling assured that their complaint will be dealt with professionally and with care.

In return for your hard work, you will be rewarded with 20 days holiday plus bank holidays, private health insurance, life insurance, pension, restaurant and free parking on-site, hybrid working, cruise discounts and many more!

As a Complaints Handler you will need to:

  • Resolve all guest complaints (cases), such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise.

  • Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home.

  • Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned.

  • Providing a detailed written responses to all guest complaints within ABTA Guidelines.

  • Responding and investigating any ABTA complaint through their portal.

A full job description is available for those who would like a copy. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually. This role is an immediate start, so please apply and we will contact you if you have been selected for interview

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lewis Jacob