Complaints Investigator

  • Location
    City Of London, Greater London
  • Salary
    £28,900.00/Year
  • Job type
    Permanent
  • Industry
    Engineering
  • External Reference
    JN-122021-226547
  • Category
    Legal - Paralegals

Investigator - Canary Wharf (hybrid working) - £28,900 plus excellent benefits*



We are currently supporting our client, the Financial Ombudsman Service, in hiring several Investigators, with start dates available across February and March 2022.



The Financial Ombudsman Service are an independent, not-for-profit organisation set-up by parliament to resolve any financial disputes which may have occurred between a business and a customer if they have been unable to resolve the dispute themselves. They do this by making decisions that are fair - and feel fair to both sides. If they decide someone has been treated unfairly, they have the legal powers to resolve this.



The Ombudsman Service deals with a variety of areas including banking, insurance, loans, mortgages, pensions and investments



As an investigator you will…



  • Investigate a wide range of complaints received

  • Conduct a fair and thorough investigation to resolve each case

  • Gather paperwork, documents and evidence to support your investigation

  • Use logic, common sense and empathy to resolve complex issues

  • Be very resilient as you may have to provide people with information which they will find unsettling.



You do not need experience within financial services to be successful in this role but you must be able to demonstrate the following core skills: strong prioritisation, communication and decision-making skills, the ability to evaluate evidence using sound judgement and empathy, and the ability to work autonomously and take ownership for your own workload.



Hours: 35 hours per week. The service is open from 8am-8pm on weekdays and between 9am-1pm on Saturdays, your shift pattern will be agreed with your manager. You will only be expected to work a Saturday 3/4 times per year.



Location: Canary Wharf, London. Hybrid working, a mix of remote and office based working. You will be required to work from the office four days in the office across a fortnight.



Salary & Benefits: £28,900pa + excellent benefits, including:


25 days annual leave (for full time members of staff) + all bank holidays, £800 benefit allowance* (more information below), non-contributory pension, life assurance, income protection, critical illness cover, personal accident cover, death in service pension, private medical insurance, virtual GP, free access to their on-site gym and more…. There is also the opportunity for salary progression after the first 12 months, based on your performance. *(The annual benefit allowance of £800 you can use to increase the cover levels on some of your core benefits or buy any of the voluntary benefits on offer or keep as cash.)



This role is an excellent opportunity to begin a career with a fantastic organisation where you will be provided with training and development opportunities. If you would like to be considered for this vacancy or find out more information, please apply with your CV.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Quinn