Complaints Investigator

  • Location
    City Of London, Greater London
  • Salary
    £ 28900 - £ 33000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    Banking & Financial Services - Banking & Financial Services

We are currently supporting our client in hiring several Investigators with start dates available throughout September 2022.

Our client are an independent, not-for-profit organisation set up to resolve any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right.

As an investigator you will…

  • Investigate a wide range of complaints received

  • Conduct a fair and thorough investigation to resolve each case

  • Use logic, common sense and empathy to resolve complex issues

  • Be resilient as you may have to provide people with information which they will find unsettling.

You do not need experience within financial services to be successful in this role.

Location: Canary Wharf, London. Very flexible hybrid working scheme.

Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available.

Salary: £28,900+ & excellent benefits, including but not limited to…

  • An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.

  • Private medical insurance.

  • Non-contributory pension (up to 12% of your salary)

  • Free access to their onsite gym

If you would like to be considered for this vacancy or find out more information, please apply with your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Quinn