Compliance Officer

  • Location
    Haywards Heath, West Sussex
  • Salary
    £ 22000 - £ 23000 / Year
  • Category
    HR, Sales and Management - Business Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Key responsibilities

  • Responsible for ensuring that any enquiry receives a prompt, efficient and professional response.

  • Contribute to the continuous improvement

  • To manage complaints using agreed procedures.

  • To provide guidance and advice to clients on how to avoid complaints and maintain compliance

  • To respond to enquiries and complaints using a case management system, email and letters.

  • To work on specific projects as delegated.

Skills required:

  • Proven customer services and complaints handling skills.

  • Must possess excellent writing skills including letter writing

  • Confident and assured manner and be able to liaise with colleagues, and members of the Public.

  • To work with individuals at all levels.

  • MS Office literate.

  • Ability to manage, prioritise and work to deadlines.

  • Excellent standards of verbal and written communication.

  • Good attention to detail.

  • Collaborative team working - post holder will be expected to work flexibly

  • Able to work on own initiative.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sarah Baker