Compliance Officer - Housing

  • Location
    Kingston Upon Thames, Surrey
  • Salary
    £15.00/Hour
  • Category
    Construction & Property - Surveying & Related Services
  • Job type
    Temporary
  • Industry
    Construction and Property
  • External Reference
    JN-112019-106320

Adecco are currently recruiting for a HOUSING COMPLIANCE OFFICER to work for a LOCAL AUTHORITY in KINGSTON-UPON-THAMES.



HOUSING/PROPERTIES COMPLIANCE OFFICER


KINGSTON-UPON-THAMES


FULL TIME - 36 HOURS PER WEEK


TEMPORARY ROLE - 3 MONTHS MINIMUM


£15.00 PER HOUR



MAIN PURPOSE OF JOB


Undertaking compliance checks under Health & Safety legislative requirements to properties within Community Housing Service portfolio of lettings; temporary accommodation to homeless households and properties provided under the Council's homelessness prevention initiatives.


Completing responsive and programmed visits to the property to ensure property compliance under Health & Housing Safety Ratings System (HHSRS) both within the Royal Borough of Kingston and outside of the borough.


Liaison with housing providers, landlords and contractors to ensure property compliance under Gas Safe legislative requirements.


Within the remit of the core function of property visits to provide advice to customers regarding their housing options including; access to the Housing Register, options to secure accommodation through Private Rented Sector offers, help to secure accommodation within other local authority areas through


Homefinder UK, the verification of existing applications to the Housing Register, information on the allocation of permanent and temporary accommodation and advice to customers about their rent accounts.


Ensuring records of visit are maintained and data bases of property compliance updated whilst meeting requests for statistics on progress in compliance. Providing information on customers responses; both landlords, contractors and residents. Identifying and raising any non-compliance issue, hazards as identified within HHSRS and any Safeguarding concerns identified on visits or raised to you by landlords, contractors, residents or other parties.


MAIN RESPONSIBILITIES/DUTIES OF JOB



Customer Service and focus




  • "It is of paramount importance that the Council's objective of working within an engagement culture with its customers is realised. This objective is multifaceted and includes community led scrutiny, audit and testing of decisions and service provision, and to ensure a greater level of information sharing, empowerment and engagement by residents. This will be achieved by employing a range of formal and informal methods to involve residents and it is the responsibility of every post holder in the Council to contribute to the development and sustainability of this ethos."

  • To meet the Council's customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.

  • Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.

  • To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do.

  • To demonstrate a passionate "can-do" attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council's profile based on excellent communication skills.


Communications



  • To produce and present reports and presentations for a wide range of audiences.

  • To develop and implement processes and systems for the effective recording and management of data and information.

  • To produce high quality marketing material that promotes the service to colleagues and service users.

  • To provide data and trend analysis as required with conclusions and recommendations.

  • To promote and raise the profile of the Housing Service and the services it provides.

  • To Influence service strategy and development, keeping staff/colleagues informed of information that affects them.

  • To assist in the investigation and resolving of any complaints within target timescale, including Councillors and MP enquiries about the service

  • To Encourage and actively engage in positive cross directorate communications and team working.

    • To produce high quality information and advice material for landlords, private sector occupiers, Council Members, members of the public and a range of internal/external agencies.

    • To assist with arrangement for and attendance at various forums with Service Users, Provider Landlords, Partner Agencies and Contractors with assistance at Committee and other meetings as required.

    • Encourage and actively engage in positive cross directorate communications and team working.

    • To ensure timely responses to all correspondence from service users, Council Members, MPs and outside agencies.















Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Sadie Nunn