Computer Services Technician

  • Location
    Swansea, Swansea
  • Salary
  • Category
    IT - IT
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Assist the Computer Services Manager in the smooth running of the computer systems and network.

Provide support to users of thenetwork.


  • Provide 1st and 2nd line quality support for both hardware and software, complying with IT Technician working practices and policies.

  • Support all staff IT resources (PCs, laptops, tablets, Apple Macs, peripherals, mobile devices, projectors, IWB's, printers, telephony, etc.).

  • Provide technical support and maintenance for software components within the networks.

  • Carry out the installation and configuration of all new computer hardware to ensure operation to the highest quality standard.

  • Produce and maintain documented procedures on all supported systems and applications, updating documents where required.

  • Responsible for supporting users, responding to and updating helpdesk jobs, resolution of faults and the implementation of any requests for change.

  • Manage network users on Active Directory within set guidelines.

  • Support users in the use of hardware, systems, software, Internet and e-mail.

  • Responsible for administering printing facilities including desktop printers and multi-function devices.

  • Assist with project activities.

  • Update and support the Apple Macs and iPads where required.

  • Provide technical advice and support to the Computer Services Manager.

  • Ensure the smooth running of online exams through both support and updating software as required.

  • Maintain and update equipment and IT inventory on a regular basis.

  • Maintain the security policies on all IT equipment and be vigilant in the prevention of inappropriate use of IT equipment.

  • Stay abreast of new technologies and investigate new systems. Install, trial and roll out new systems as directed by the Computer Services Manager.

  • Undertake continuous professional development to ensure that own knowledge is kept up-to-date and contributes to the overall aims of the department.

  • Ensure that copyright and data protection laws are upheld and college policies are adhered to.

  • Ensure that Information Security policies are complied with at all times.

  • Required to work at multiple sites as directed by the Computer Services Manager.

  • Provide evening cover where required, and occasional weekend cover when necessary.

  • Adhere to safe working practices in line with Health & Safety regulations.


Take responsibility for personal development, including:

  1. Participating in an annual staff review and identifying support and development needs.

  2. Attending relevant staff development activities.

  3. Updating of professional skills and business experience.

  4. Updating professional, teaching and training qualifications where appropriate.

  5. Joining professional bodies where appropriate.

  6. Keeping informed of current educational and professional initiatives.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jenny Jones