Contact Centre Advisor

  • Location
    Basildon, Essex
  • Category
    Sales & Retail - Inbound Call Centre
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Overview and scope of job role:

Our Client Centre Advisors are required to be customer-focused and professional, have attention to detail and a calm head under pressure. Our advisors are the first point of contact for customers answering queries, processing orders and creating awareness of offers and promotions

Key responsibilities and accountability's:

  • You'll demonstrate exceptional skills when dealing with customers. Consistently delivering high standards of customer service to existing and potential customers

  • You will establish and build effective working relationships with our carrier partners whilst handling customer issues relating to deliveries and effectively resolving them  You'll demonstrate excellent awareness and responsiveness to sales opportunities. Generate sales through service, technical knowledge and selling skills

  • Up sell ancillary products to customers where it is beneficial to do so

  • You'll work proactively as an integral member of the Team to ensure individual and collective delivery of all round high standards of performance

  • You'll actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling

  • You'll be responsive to demands and anticipate the needs of customer

  • Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients in every interaction

Skills and experience:

  • Good standard of MS products including Excel & Word

  • Communication skills

  • Customer focus

  • Problem-solving

  • Adaptable behaviour

  • Planning and organising

  • Attention to detail

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Melanie Thompson