Contact Centre Agent

  • Location
    Harlow, Essex
  • Salary
    £ 19000 - £ 21000 / Year
  • Category
    HR, Sales and Management - Call Centre Supervisor
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-062019-72883

Contact Centre Agent


Location: Harlow, Essex


Position: Contact Centre Agent


Salary/Rate: £19,000-£21,000


Type: Permanent, full time


Adecco are currently recruiting for a large, vibrant and successful corporate business in Harlow. The Contact Centre Agent position requires someone to proactively grow the awareness of a wide range of the company's products, and to understand the customer's needs and satisfactions.


Key Responsibilities



  • Conduct soft outbound calls and answer inbound sales calls, following up lapsed customers and warm leads.

  • Deal with all telephone calls in a prompt, courteous and professional manner

  • Identify and action customer requirements, including information requests, orders or account queries

  • Process orders, enquiries and amendments correctly, using the computer system.

  • Liaise with the Accounts and Customer Service department on all account queries and issues.

  • Manage open orders, aiming to maximise invoiced sales.

  • Prepare quotations within agreed parameters.

  • Conduct follow up calls on all quotation enquiries within agreed time frames.

  • Maintain market awareness to identify potential new key accounts.

  • Raise and progress customer orders, ensuring delivery dates are met.

  • Ensure profit levels are, maintained to agreed parameters, through negotiation with Contact Centre Manager.

  • Maintain accurate records of all transactions

  • Maintain and improve best working practice, taking a positive approach in developing systems and procedures

  • Establish an excellent working relationship with Field Sales personnel.

  • Provide support to all Contact Centre colleagues and customers as required.


Qualifications



  • GCSE (or equivalent) English and Maths



Experience



  • Experience of working in a customer service and sales environment

  • Work experience in a customer-facing telephone role



Knowledge



  • A working knowledge and understanding of relevant SAP modules.



Skills



  • Excellent level of telephone skills

  • Competent at using email as a method of communication to both customers and colleagues.

  • Good interpersonal skills

  • Effective communication and negotiation skills - both verbal and written

  • Well-developed planning and organisational skills

  • Accuracy and attention to detail.

  • Good standard of IT literacy.

  • Good standard of numeracy.

  • Good telephone manner

  • Organised and methodical approach to tasks whilst maintaining flexible approach to work



Attributes



  • A strong sense of customer focus

  • A good team player as well as being able to work alone

  • Develop good working relationships and work co-operatively with colleagues within and outside your own work area


We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.


Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lowena Hall