Contact Centre Agent

  • Location
    Harlow, Essex
  • Salary
    £20,000.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-250617
  • Category
    Sales & Retail - Customer Service Advisor

Contact Centre Agent

Location: Harlow


Salary: £20,000


Type: Permanent, Full time



Benefits:


� Bring your dog to work day


� Loyalty rewards


� Team bonding activities


� Free on-site parking



Do you want to be a successful Contact Centre Agent with the opportunity to eventually progress within your career?



Adecco are currently recruiting for a large, vibrant and successful business in Harlow. The Contact Centre Agent position requires someone to proactively grow the awareness of a wide range of the company's products, and to understand the customer's needs and satisfactions.


Key Responsibilities



  • Conduct soft outbound calls and answer inbound sales calls, following up lapsed customers and warm leads.

  • Process orders, enquiries, and amendments correctly, using the computer system.

  • Liaise with the Accounts and Customer Service department on all account queries and issues.

  • Manage open orders, aiming to maximise invoiced sales.

  • Prepare quotations.

  • Identify and action customer requirements, including information requests, orders, or account queries.


Skills



  • Experience of working in a customer service and sales environment

  • Work experience in a customer-facing telephone role

  • A strong sense of customer focus



If this sounds like the right position for you then please apply!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lowena Hall