Contact Centre Agent - Offline Support

  • Location
    West Drayton, Greater London
  • Salary
  • Job type
  • Industry
    Travel and Tourism
  • External Reference
  • Category
    Sales & Retail - Outbound Call Centre

A brilliant opportunity has arisen for a Contact Centre Agent - Offline Support is looking to join a thriving travel company.

As a Contact Centre Agent - Offline Support, you will be responsible for the effective handling of all individual client's requests coming by email, in line with service standards & procedures.

In return for your hard work, you will be rewarded with 20 days holiday plus bank holidays, private health insurance, life insurance, pension, restaurant, and free parking on-site, hybrid working, cruise discounts and many more!

As a Contact Centre Agent - Offline Support you will need to:

  • Handles all emails in line with the Service Standards and Procedures.

  • Uses the reservation systems to process email sales and queries for individual clients.

  • Promotes company products and services to generate revenue.

  • Assists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests.

  • Provides relevant information to clients to enhance customer service and loyalty.

A full job description is available for those who would like a copy. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually. This role is an immediate start, so please apply and we will contact you if you have been selected for interview.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lewis Jacob