Contact Centre Co-ordinator

  • Location
    Worcester, Worcestershire
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Do you pride yourself on offering an outstanding service to customers?

Can you build and maintain strong relationships?

Are you a level headed individual with the ability to deal with situations in a calm and sensitive manner?

Do you possess excellent verbal and written communication skills?

Then this could be the role for you……

We are recruiting for a number of Contact Centre Co-ordinators to join our client's team on a Permanent basis in Worcestershire. This will predominantly be an Inbound role working on a shift basis to cover a 24/7 operation.

This role will suit individuals that have worked within a call/contact centre environment or a co-ordinating role previously. If you have worked in a healthcare or social care setting this would also be highly beneficial although other backgrounds may be considered.

Key Tasks and Responsibilities:

  • Answering calls within agreed timeframes

  • Ensure computer records are updated accordingly and accurately with correct information and feedback to relevant agencies as and when required

  • Carrying out wellbeing and other scheduled calls as and when required

  • Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre for Engineer despatch and to ensure the timely delivery of equipment and services

  • Offering support in accordance with a persons needs ensuring physical and mental needs are considered

  • Establish meaningful relationships with the people you will support and their relations to fully understand their needs and ensure they always feel informed and engaged

  • Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to the service user and/or loved one/carer when required.

  • Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed, in line with all regulations.

Person Specification

  • Previous customer service experience

  • Proven ability to quickly understand and adapt to service customer needs and communicate in a caring and respectful manner

  • Strong organisational skills with an administrative background in detailed process and record keeping is highly desirable.

  • Computer literate with a good working knowledge of Microsoft Office is essential

If you would like to know more about this amazing opportunity then please contact Gemma at Adecco Worcester today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Gemma Partridge