Contact Centre Executive PT

  • Location
    Droitwich, Worcestershire
  • Salary
  • Category
    Sales & Retail - Outbound Telesales
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Please not that the shift rota for this role is 09:00 - 14: 00 - Week 1 14:00 - 19:00 Week 2 Plus one weekend per month


� To answer all incoming calls or any other product lines and convert this call to an appointment which meets the Company criteria.

�To verify with the customer that all data is correct, that all information relevant to the Advisor is included in correct "Comments" fields, and that the customer is advised of the appointment date & time.

� To ring through all new leads and all outstanding leads on a daily basis to convert to an appointment which meets the Company criteria.

� To pass all appointment lead sheets and quotation request sheets to the relevant Sales Coordinator, unless the appointment is able to be "self-confirmed".

�To deal with unconverted leads as appropriate

�To contact customers to re book appointment.

�To diarise customers that require forward planning, checking them on a daily basis and keeping comments up to date.

�When receiving a call from a customer who wishes to cancel an appointment, to pass it to the relevant Sales Coordinator immediately.

�When receiving calls from existing customers to ascertain the details of their query and then deal with appropriately - eg advising them of the landline number.

� To liaise with Admin Support/Contact Centre Manager with any queries or problems.

�To assist with the effective provision of outstanding customer service.

�To work in a safe and effective manner ensuring you do not cause harm to yourself or your work colleagues. Reporting to the Contact Centre Manager any aspects of Health and Safety that may cause concern.

�Any other duties as deemed necessary.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nicholas Badger