Contact Centre Operations Agent - Dudley

  • Location
    Dudley, West Midlands
  • Salary
    £9.90/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-072022-266169
  • Category
    Office and Secretarial - Sales Administrator


Pay £9.90 per hour


Hours 40 hours per week (8am-5pm)


Breaks 1 hour break per day OR 1 x 30 min and 2 x 15 min breaks (breaks are unpaid)



Description:



You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.



As a Customer Services Administrator, you will find a variety of different tasks to complete daily. These will include, but are not limited to:




  • Responding to daily email traffic internal and external customers and clients

  • Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data

  • Booking appointments and scheduling work to engineers to maximise daily productivity. Ensuring that all internal work systems are updated accurately and in a timely manner

  • Ensure appropriate charges are applied to work orders highlighting chargeable opportunities. Weekly\Monthly valuation preparation



To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries. We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problemsolving approach.



You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities. The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems. You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high attention to detail.












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Shannon Sahota