Contact Management Administrator

  • Location
    Dorchester, Dorset
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Contact Management Administrator

A unique opportunity has arisen to join Dorset Police, and assist with ensuring smooth running of all systems within the Contact Management to maintain operational continuity, commissioning work to rectify failures and undertake regular monitoring of systems.

Key responsibilities:

  • monitoring availability of system's in the Contact Centre

  • liaising closely with the IS dept and IT System suppliers to resolve problems

  • co-ordinating regular checking programme for all Contact Management facilities and systems

  • acting as 1st line support technical advisor to contact management team

  • monitor reported faults & commission work to IS to rectify system failure

  • Scheduling and management of regular testing

Do you have:

  • knowledge/experience of call/contact centre or control room systems, with skills in fault identification and basic resolution techniques

  • excellent communication skills

  • proven problem solving skills

Sound an interesting challenge? Want to know more? Don't delay, apply today - this is an excellent opportunity to join Dorset Police.

The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Patricia Vernon