Contact Management Administrator

  • Location
    Dorchester, Dorset
  • Salary
    £10.95/Hourly
  • Category
    Office and Secretarial - Administrator
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-205089

Contact Management Administrator


A unique opportunity has arisen to join Dorset Police, and assist with ensuring smooth running of all systems within the Contact Management to maintain operational continuity, commissioning work to rectify failures and undertake regular monitoring of systems.


Key responsibilities:



  • monitoring availability of system's in the Contact Centre

  • liaising closely with the IS dept and IT System suppliers to resolve problems

  • co-ordinating regular checking programme for all Contact Management facilities and systems

  • acting as 1st line support technical advisor to contact management team

  • monitor reported faults & commission work to IS to rectify system failure

  • Scheduling and management of regular testing


Do you have:



  • knowledge/experience of call/contact centre or control room systems, with skills in fault identification and basic resolution techniques

  • excellent communication skills

  • proven problem solving skills


Sound an interesting challenge? Want to know more? Don't delay, apply today - this is an excellent opportunity to join Dorset Police.


The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Patricia Vernon