Covid Testing Liaison - Lab based

  • Location
    Gateshead, Tyne And Wear
  • Job type
    Temporary contract
  • Industry
  • External Reference

Location - NE8 3DA

Working hours

4 days on / 4 days off rotating shift pattern.

8.5 hours per day between the hours of 6am - 10pm.

Our client are looking for customer driven individuals with a background in either a Life Sciences or an Engineering, specifically with knowledge of PCR / qPCR or robotics / automation. This role would be suited to someone who is experienced in a laboratory environment or graduates who are looking to gain exposure and add to their development.

This is a customer facing role focused on providing post installation support and guidance for a molecular diagnostic COVID-19 testing solution. The responsibilities include monitoring and guiding laboratory technicians on use of the system, enabling system success and acting as a liaison between the customer and client's Service and Support teams.

Full training will be provided.

Key responsibilities

  • Providing onsite practical support and guidance for customer's technicians

  • Monitoring customer use of the solution and ensure all standard operating procedures are followed - from system set up and initialisation to processing of samples

  • Communicating with customer leadership regarding system performance and recommend actions to drive success

  • Working collaboratively with Service and Support teams

  • Providing recommendations on how to improve training and operations

  • Identifying opportunities to drive efficiency and process improvements

  • Diligently track key performance indicators on customer use of the solution

  • May be required perform other related duties as required and/or assigned.

What we're looking for

  • Degree qualification in Biochemistry, Biology, Chemistry, Medical Sciences or Engineering disciplines.

  • Knowledge of PCR / qPCR, or Robotics / Automation

  • Ability to follow a stringent process

  • Ability to work to part of a Team as well as independently, self-driven and motivated

  • Strong customer focus and desire to ensure customer success

  • Exceptional communication skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Diveya Patel