Covid19 Advisor - Customer Service Advisor

  • Location
    Newcastle Upon Tyne, Tyne And Wear
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Temporary contract
  • Industry
    Sales and Retail
  • External Reference

As a Covid 19 Helpline Advisor you will provide information, guidance and signposting service to parents, students, education providers and their staff to support them with navigating issues around education and Covid 19. Within the role you will be required to work within defined guidance issued by the Government via lines to take and FAQ's. The position operates via inbound telephone service, and email.

Due to the nature of the calls received on the helpline, all advisers must be accessible, empathetic, proactive, accurate and impartial

Information is updated on a daily basis and as such Covid 19 Helpline Advisers must complete research using the documents and resources provided to ensure the information delivered is current and accurate at all times.

Helpline Advisers also record information and intelligence accurately and in appropriate detail to ensure accurate reporting, and to ensure the service remains tailored and current to customer queries and concerns.

Helpline Advisers work closely with their Team Manager to ensure the delivery of a high-quality service to callers with a view to consistently improving their performance.

This position is subject to a standard DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures - you must be able to provide appropriate documentation to apply for your own DBS following the offer stage.

Salary is £8.91 per week.

Hours of work are Mon - Fri 08:00 - 18:00 and Sat and Sun 10:00 - 18:00. You will be required to work 5 days out of 7 on a rotational basis and you will be required to work on some weekends. The role is 37.5 hrs per week.

Training will be held with our client's city centre office in Newcastle upon Tyne and once completed you will then be required to work from home.

If interested please complete the following interview link ASAP as we have a limited amount of vacancies.

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Valerie McGowan