Credit Control Assistant

  • Location
    Sunderland, Tyne And Wear
  • Salary
    £10.68/Hour
  • Category
    Banking & Financial Services - Credit Control
  • Job type
    Contractor
  • Industry
    Banking and Financial Services
  • External Reference
    JN-112018-33548

Adecco Sunderland are recruiting a credit control assistant for our client based in Sunderland.


In this role you will be supporting the Credit Control Team in recovering money owed to the business by offering the best possible solutions.



Key Responsibilities




  • Pursuing non-payment of all debts within agreed deadlines and policies, including issuing reminder letters, e-mails, making telephone calls, and face to face

  • Working within agreed frameworks; negotiate repayment, schedule and re-profile debt for customers experiencing difficulties with

  • Deal with all customers sympathetically whilst ensuring outstanding debts are settled, in particular to provide a positive experience for our student

  • Provide an excellent customer service in particular when dealing with difficult or complex


To undertake any other appropriate duties as requested by senior staff



Ideally you will have -



  • Previous experience working in a credit control

  • Demonstrable experience of delivering effective customer

  • Strong negotiating and problem solving

  • Ability to remain calm under pressure and deal sympathetically but effectively with difficult and demanding

  • A professional approach displaying a helpful, flexible and co-operative attitude to other team members and



This is full time (Monday to Friday) and is a temporary fixed term role until March 2019.



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Joel Hall