Credit Controller (6-8 Months Maternity Cover)

  • Location
    Leicester, Leicestershire
  • Salary
  • Category
    Energy - Energy
  • Job type
  • Industry
  • External Reference

We are currently looking for a credit controller to help collect overdue debt, this role is for a 6-8 month maternity cover and you will be handling around 1500 customer accounts.

Purpose of Role:

Reporting to the Credit Control Team Leader and based in our Head Office in, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from customers.


  • Responsibility for a portfolio of accounts and focusing on collectable debt to meet cash targets

  • Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined guidelines)

  • Requesting credit limit increases where appropriate

  • Taking ownership of queries raised and liaise with other departments to resolve

  • Weekly account reconciliations to minimize unallocated cash

  • Completing tasks in a timely manner in accordance with set deadlines

  • Placing accounts on stop and referring accounts for legal collection where viable

  • Covering for colleagues during periods of absence

  • Occasional Saturday working may be required in winter months on a rota basis

Measures & KPIs:

  • Annual objectives which will include KPI's

  • Aged debt reduction

  • Bad Debt provision levels

Key Competencies:

  • Experience in dealing with domestic personal debt would be an advantage but not essential

  • Excellent customer service, time management and telephone skills

  • Experience of dealing with a high volume of customer accounts and associated call volume

  • Numerate and able to work with formulae

  • Strong negotiator and query resolution ability

  • Proficient in MS Outlook, Word & Excel

  • Credit control experience in a high incoming telephone call environment

Please contact Matt Maddison at Adecco on 0116 253 0516

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Mathew Maddison