Customer Account Handler

  • Location
    Glasgow, Glasgow City
  • Salary
    £ 22000 - £ 24000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

My client is looking for a Customer Account Handler based in their Head Office in Glasgow. Your role will be to ensure that all business between selected major Account customers and the company are carried out in an efficient and effective manner. This is a high volume telephone role so you will need to have had previous experience in a previous busy telephone based role.

You will operate and maintain spreadsheets, manage telephone enquiries from customers and employees, obtain detailed information from customers and produce weekly reports. It is a highly detailed role as you will be responsible for raising contracts and authorising purchase order invoices in line with customer agreements.

Applicants should have:

  • Significant experience working within a high-volume, fast-paced account handling administration role

  • Ability to work effectively under pressure and prioritise your workload to meet competing deadlines

  • Strong attention to detail with experience of analysing data and producing high quality reports

  • Effective communication skills with the ability to build strong stakeholder relationships

  • Proficient in MS Office packages, specifically Excel and Word

As a valued employee, you will enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Their in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company they are always keen to promote internally.

Benefits include:

* Competitive salary and bonus scheme.
* Employer Contributory Pension Scheme.
* Life Assurance.
* Up to 25 days annual leave plus public holidays.
* The option to buy up to 5 days additional leave.
* Employee Welfare Fund (company funded social events).
* Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests).

Hours of work are 8.30-5pm Monday-Thursday and 8.30-4pm on Friday.

If you fit the profile and are up to the challenge and would like to join a fantastic organisation who look after their employees, please send your CV asap.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Elana Chilton